At Click Tickets Pty Ltd ("Click Tickets," "we," "us," or "our"), we are committed to providing exceptional service and ensuring customer satisfaction. As part of our dedication to your experience with us, we offer a clear and transparent refund policy. Please review this policy carefully before using our services or purchasing tickets from our platform.
1. Refund Eligibility:
1.1. No Refunds for Tickets: Click Tickets does not offer refunds or returns on tickets purchased through our platform. This includes, but is not limited to, tickets for events, concerts, shows, sports games, or any other type of ticketed event.
1.2. Event Cancellations or Postponements: In the event of a cancellation or postponement of an event, the policies of the event organizer or venue will govern any available refunds or exchanges. Click Tickets will not be responsible for issuing refunds for canceled or rescheduled events unless expressly stated by the event organizer or venue.
2. Incorrect or Invalid Tickets:
2.1. Ticket Verification: It is the customer's responsibility to verify the accuracy and validity of the purchased tickets immediately upon receipt. If you believe that the tickets you received are incorrect or invalid, please contact our customer support team within 24 hour of purchase.
2.2. Resolving Ticket Issues: If we determine that the tickets provided to you are incorrect or invalid, we will make our best efforts to resolve the issue. This may involve reissuing the correct tickets or providing a refund at our sole discretion.
3. Technical Glitches and Payment Errors:
3.1. Technical Issues: In the rare event of technical glitches or errors that result in overcharging or duplicate charges, please notify our customer support team immediately. We will investigate the issue and, if verified, process a refund for the excess or duplicate amount charged.
3.2. Failed Transactions: If your payment is processed, but the transaction fails or is not completed due to technical issues, our system will automatically refund the charged amount to your original payment method within a reasonable period.
4. Contacting Customer Support:
If you encounter any issues related to your purchase or require assistance with refunds, please contact our customer support team via info@clicktickets.com.au. Our support team will guide you through the process and address your concerns promptly and professionally.
5. Policy Modifications:
Click Tickets reserves the right to modify, change, or update this refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting the updated policy on our website.
6. Your Acceptance of the Policy:
By using our Services and making a purchase through our platform, you acknowledge and agree to abide by the terms and conditions of this refund policy.